FAQs
♡ How can I contact Jauci?
For any inquiries, assistance, or support, please feel free to reach out to us at info@jauci.com. Our dedicated customer service team is available to address any questions or concerns you may have. We are committed to providing prompt and helpful responses to ensure your experience with Jauci is seamless and satisfactory.
♡ Do you ship worldwide?
Yes, we are pleased to offer worldwide shipping to ensure that our products are accessible to customers around the globe. No matter where you are located, we strive to deliver your order promptly and securely.
♡ Where do you ship from?
All orders are processed and shipped from our warehouse located in China. We ensure that each order is carefully handled and dispatched promptly to provide a smooth and efficient shipping experience.
♡ Can I modify, change or cancel my order?
To ensure prompt processing, please contact us within 12 hours of placing your order if you need to modify or cancel it. While we make every effort to accommodate such requests, changes cannot be guaranteed after this period. Once your order has been delivered, you may return it for a full refund, in accordance with our return policy.
♡ What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
♡ When will my order be processed?
Orders are typically processed between Monday and Friday, and we strive to ship all orders within 1–3 business days from the date of purchase. Please note that during peak periods such as holidays, promotional events, or sale seasons, additional processing time may be required. We appreciate your patience and understanding as we work to fulfil your order as quickly as possible.
♡ How long will it take to receive my order?
Delivery times vary depending on your location, but due to high demand, orders generally take between 2–4 weeks to arrive. We strive to fulfil all orders as quickly as possible, but please note that some regions may experience slight delays. Your patience is greatly appreciated as we work to ensure your order reaches you in the best possible condition.
♡ What if I don’t receive my order?
If your order has not arrived within 30 days of shipping, please reach out to us. We are committed to ensuring you receive your items, and if any issues arise, we will issue a full refund for your order. Rest assured, our team will assist you in resolving the matter promptly to ensure your satisfaction. Your experience is our priority, and we are here to help every step of the way.
♡ Will I be charged customs duties or taxes?
Prices on our website are listed tax-free in GB Pounds. Depending on your country’s import regulations, additional customs duties, taxes, or fees may apply upon delivery. These charges are determined by your local customs office and are the responsibility of the recipient. For more details, please contact your local customs authority.
♡ How do I return an item?
To initiate a return, please contact our customer service team at info@jauci.com. Our team will provide you with detailed instructions on how to return your item, ensuring the process is as smooth and efficient as possible.
♡ What should I do if my order is incorrect, defective, or damaged?
If you receive an incorrect, damaged, or defective item, please contact us immediately. Include your order number, photos of the item, and a brief description of the issue. We will work swiftly to resolve the matter.
♡ When will I receive my refund?
Refunds will be processed and credited to your original payment method. For payments made by credit or debit card, please allow 7–10 business days for the refund to reflect in your account. If you do not see the refund posted after this timeframe, we recommend contacting your bank or card issuer for further assistance in tracking the status of the refund.
♡ How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor the status of your shipment and track its progress directly. Simply enter the provided tracking number on the carrier's website for real-time updates on your delivery!
♡ Do you offer gift cards?
At this time, we do not offer gift cards, yet. However, be sure to check our website and follow us on social media for updates on future releases of gift cards and discounts 😉. We are always working on exciting new offers for our loyal and valued customers!
♡ Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us within 12 hours of placing your order. We will do our best to accommodate your request, however, we cannot make changes once your order has been processed.
♡ Are your products covered by a warranty?
We stand behind the quality of our products. If your handbag is defective due to manufacturing issues, please contact us immediately, and we will provide you with a solution, including repair or replacement options.
♡ Do you offer discounts or promotions?
We occasionally run promotions and offer discounts & sales! To stay updated on special offers, we recommend signing up for our newsletter or following us on social media. 😊
♡ How do I care for my handbag?
To keep your handbag in excellent condition, we recommend the following; Avoid prolonged exposure to direct sunlight and moisture, as these can affect the material. Regularly clean your handbag with a soft, dry cloth to remove dust, and store it in a cool, dry place. For added protection, we recommend using a dust bag or pouch to preserve its shape and texture when not in use. By taking these simple steps, you can help extend the life of your handbag! 😁👜
♡ What should I do if I accidentally purchased the wrong item or size?
If you realise that you’ve made an incorrect purchase, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to assist you in modifying your order. However, if your order has already been dispatched, you may return the item for a refund or exchange once it arrives. We’re here to help ensure you’re completely satisfied with your purchase.
♡ Can I make changes to my order after it has been shipped?
Unfortunately, once an order has been shipped, we are unable to make any changes to it. However, you are welcome to return the item for a full refund once it has been delivered. Please contact us for further assistance with the return process.
♡ Do you offer expedited shipping?
At this time, we do not offer expedited shipping options. However, please check our website and follow us on social media for updates on future shipping options and any new services we may offer. ☺️
♡ Can I purchase from Jauci if I live outside the country where you ship from?
Yes, you can! If you are located outside our standard shipping regions, please contact us directly to confirm availability and discuss the best shipping options for your location. We're happy to assist with any special shipping arrangements.
♡ Can I use multiple discount codes on one order?
Currently, only one discount code can be applied per order. We recommend selecting the best available offer during checkout to maximise your savings.
♡ What happens if my order is lost in transit?
If your order is lost during transit, please contact us immediately. We will do our best to assist you by investigating the issue with the carrier. While we cannot guarantee a resolution in every case, we will explore the possibility of a replacement or refund to ensure your satisfaction.
♡ Can I purchase items in bulk for a special event or corporate gifts?
Yes, we are happy to accommodate bulk orders for special events or corporate gifting needs. Please contact us directly at info@jauci.com to discuss your requirements, and our team will provide personalised assistance to ensure a seamless experience.